FAQs

Frequently Asked Questions (FAQs)

1. Ordering & Payment

Is Cash On Delivery (COD) available?
Yes! COD is available for all orders that fall under serviceable pin codes. COD orders will be shipped only after order confirmation via WhatsApp/Phone.

What payment methods do you accept?
We accept all major credit cards, debit cards, UPI, net banking, and wallet payments.

Can I modify or cancel my order after placing it?
Orders can only be modified or canceled before they are shipped. Please contact our support team immediately for assistance.

2. Shipping & Delivery

How long will it take for my order to be delivered?

  • Orders are usually shipped within 24 hours.
  • Delivery takes 2-3 working days for metros and tier-I cities.
  • Some remote locations may take longer.

How can I track my order?
Once your order is shipped, you will receive a tracking link via email/SMS. Tracking details are shared by us. 

3. Returns & Exchanges

What is your return and exchange policy?

  • We offer a 15-day no-questions-asked return policy for non-customized products.
  • Customized products are not eligible for returns unless defective or incorrect.
  • To initiate a return/exchange, visit the Return/Exchange section on our website or connect with our customer support.

How long does it take to get a refund?
Once we receive the returned item and it passes quality checks, refunds are processed within 7-10 days.

4. Product & Customization

Do you offer customization on products?
Yes! We offer customization on selected products like mugs, bags, and bottles. You can check product pages for customization options.

Can I return a customized product?
Customized products are non-returnable unless they arrive damaged or incorrect.

5. Support & Assistance

How can I contact customer support?
You can reach us via:

What should I do if I receive a damaged or incorrect product?
Please report the issue within 48 hours of delivery by contacting our support team. Share images of the product for a quicker resolution.