Refund and Cancellation Policy

Thank you for shopping at mojolife.in. We want you to have a satisfying shopping experience with us. This Refund and Cancellation Policy outlines the procedures and conditions for refunds and cancellations. By placing an order on our website, you agree to comply with this policy. Please read it carefully before proceeding.

1. Cancellation Policy

1.1 Order Cancellation by the Customer You may request to cancel your order by contacting our customer support team within 24 hours of placing the order. We will make every effort to accommodate your cancellation request. However, if the order has already been processed and shipped, we cannot cancel it. In such cases, you may refer to our return policy for initiating a return.

1.2 Order Cancellation by mojolife.in We reserve the right to cancel an order for any reason, including but not limited to the unavailability of products, pricing errors, or suspicious activity. If we cancel your order, we will notify you promptly and issue a full refund for the canceled item(s) using the original payment method.

2. Refund Policy

2.1 Eligibility for Refunds To be eligible for a refund, you must comply with the following conditions:

• You have received a defective, damaged, or incorrect product.
• You have initiated a return within the specified return period.
• The product is unused, in its original packaging, and in the same condition as when received.

2.2 Refund Process To request a refund, please follow these steps:

• Contact our customer support team within the specified return period to initiate the refund process.
• Provide detailed information about the issue, including supporting evidence such as photographs, if applicable.
• If your refund request is approved, you will receive instructions on how to return the product.

2.3 Refund Method Refunds will be issued using the same payment method used for the original purchase. Please note that it may take several business days for the refund to reflect in your account, depending on your bank or payment provider.

2.4 Non-Refundable Items Certain items are non-refundable, including but not limited to:

• Products that are specified as non-returnable or final sale on the product page.
• Products that have been used, damaged, or altered after delivery.
• Products without the original packaging or missing accessories.

2.5 Return Shipping Costs If the return is due to a mistake on our part (e.g., defective or incorrect product), we will bear the return shipping costs. However, if the return is due to customer preference or non-defective reasons, you will be responsible for the return shipping costs.

3. Contact Us If you have any questions or need assistance regarding our Refund and Cancellation Policy, please contact our customer support team. We will be happy to assist you.

Note: This Refund and Cancellation Policy is subject to change without prior notice. It is your responsibility to review the policy periodically for updates.